Padel Premium Touch Phone
5 inch colour touchscreen, ten lines, Wi-Fi and Bluetooth.
Padel Cloud
A phone system that follows the business, not the desk.
Desk phones, laptops and mobiles on one system, connected to your CRM, with every call recorded and transcribed.
How you probably work now, and how it works with Padel.
How you probably work now
With Padel
Calls ring a desk, and the system stops at five o’clock.
Calls follow your people to the desk, the laptop and the mobile, and out of hours rings a group.
Every call starts with “who is this, please?”
The customer’s name and history are on screen before you answer.
What was agreed lives in someone’s memory.
Every call recorded and transcribed, kept for seven years and easy to search.
Changing a divert means a ticket and a wait.
Change it yourself in the portal, or ring us and it is done while you are on the phone.
Callers on hold hear silence or the radio.
Your own on-hold messages, produced free.
Missed calls disappear without a trace.
Every missed call shows up in your call reports.
Your phones and your CRM, working as one.
Whatever CRM you use, we connect it. We build the connection in-house, so you keep the system your team already knows.
Their record opens as the phone rings
Whoever answers knows who it is, what they bought and what they last asked about.
Every call logged for you
Calls land on the customer’s record on their own. Nobody types up a call again.
Dial from the record
One click on a number in your CRM and the call is made.
Recordings and transcripts on the record
What was said sits with the customer it was said to, ready to search.
Reports that mean something
Calls by customer and by person, so you see who is being looked after and who is not.
What it does for the people answering.
Never miss the call
Auto attendant
Callers reach the right person first time, without “let me transfer you”.
Groups and queues
Calls ring a team, in turn or together, so nobody waits on one desk.
Automatic divert
If a line drops, calls divert on their own. Customers never know.
Call analytics
Missed calls, busy times and who answered, on one screen.
Know what was said
Call recording
Every call recorded and kept for seven years, for disputes and for training.
Transcripts
Every call written out, so you can search for what was said.
Voicemail to email
Every message in your inbox within seconds.
Work from anywhere
Desktop and mobile apps
Your extension on your laptop and phone, at home or on the road.
Padel Anywhere
Mobile calls go through your phone system with your business number. No app to open.
Click to dial
Ring any number on screen with one click.
Included as standard
On-hold messages
Written and produced for you, free.
Cold-Call Shield
Known nuisance and scam callers blocked before a desk rings.
Caller display
See which customer is calling before you answer.
Your own portal
Change a divert or a greeting yourself, any time.
Handsets for every desk.
From a reception desk with dozens of keys to a simple phone for the warehouse. Cordless and rugged handsets too.
Touchscreen and Wi-Fi range
Padel Executive Wi-Fi Phone
5 inch display and ten programmable lines, on Wi-Fi or cable.
Padel Professional 6-Line Phone
Colour display and six lines for a busy desk.
Padel Essential Entry Phone
Four lines and HD audio for everyday use.
Classic desk range
Padel Premium Desk Phone
Large colour touchscreen, HD audio, Bluetooth and Wi-Fi.
Padel Executive Phone
Colour display, HD audio and programmable keys.
Padel Professional 24-Key Phone
24 programmable keys for a busy reception desk.
Padel Essential Phone
18 programmable keys for everyday use.
Cordless, headsets and apps
Padel Cordless DECT Phone
A cordless handset for people who move around the building, on its own wireless base.
Padel Wireless Headset
Hands-free calls at the desk or across the office, with noise-cancelling options.
Your business number on your laptop and mobile, wherever you work.
Microsoft Teams Integration
Make and take business calls in Microsoft Teams, on your own number.
Built in our workshop before we arrive.
We do not post you a box of phones. Every handset, greeting and divert is set up and tested first, so the day itself is short.
“…full training on the new system”
- We read your current setup and agree every number, user and greeting with you.
- Our engineers install it and test every line before they call it done.
- Your team is trained on the day, and you sign it off on site.
Check your phone system.
Six questions about the system you have now. You see what is worth a closer look straight away.
Padel
A two-minute check
We use your details only to contact you about your answers. See our privacy policy.
Questions about Padel Cloud.
Which CRM can you connect to?
The one you already use. We build the connection in-house, so you keep your CRM and the phones fit around it.
Are calls transcribed?
Yes. Calls are recorded and transcribed for every user, so you can search for what was said rather than listen back through hours of audio.
Do we need desk phones?
Not always. Padel Cloud runs on laptops and mobiles too. Most businesses keep desk phones for the people who live on the phone, because they are the most reliable way to take a call.
Can we keep our numbers?
Yes. Every number you have now moves to Padel Cloud, and we handle the move with your old provider.
What happens if our internet goes down?
Calls divert automatically to mobiles or another site, so callers still get through while the line is fixed.
How long does the install take?
Most installs are finished within two days. Everything is built in our workshop first, so on the day your phones are out for minutes.
The Keep-It Promise
If what you have is right, we will tell you to keep it.
Start the check above, or ring us and ask anything.