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Padel Services

Services

Phone systemsPadel AnywhereCordless and Wi-FiOn-hold marketingInternetMobilesIT supportPrintEnergyCRM integration
AIIndustriesOn-hold marketingCustomersWhy PadelContactContact
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Experts in Excellence

The technology behind businesses that never miss a call.

Phones, mobiles, internet and IT, run on one platform we built ourselves. Every call, bill and visit in one place, so nothing gets lost between teams.

Check your setup See what our AI does
calls carried for our customers in September
46,000+
minutes on our customers’ calls in September
83,000+
years of combined experience in business communications
150+ yrs

Trusted by businesses like

Gold status

The fastest-growing partner a major UK business network has ever had.

4.8 out of 5 on Trustpilot

One platform

Everything that rings, connects or prints, run as one system.

VoicePadel Cloud

Desk, laptop and mobile on one system, linked to your CRM, every call recorded and transcribed.

Padel Executive Wi-Fi Phone
See Padel Cloud MobilePadel Anywhere

Mobile calls through your phone system. Your number shown. No app.

IntegrationYour CRM, connected

Calls pop the customer’s record and land in their history. Any CRM, or one we build for you.

ConnectivityLines and Wi-Fi

Full fibre, a 4G or 5G backup that takes over on its own, and Wi-Fi we plan for your building.

NetworksMobiles

O2, EE and Vodafone on one simple bill.

ITIT support

Devices, Microsoft 365 and security, from the same team.

PrintManaged print

Printers, servicing and supplies on one agreement.

CordlessCordless and Wi-Fi phones

Cover planned for your building, surveyed and tested.

EnergyEnergy comparison

Send us your bills and we compare them for you.

Still in contract?

Don’t wait for your contract to end.

Being in contract puts you in a strong position. We work out what leaving each agreement would cost today, and where it makes sense we build the settlement into the deal so it never touches your cash flow.

Ask what leaving would cost

Settlements are agreed up to a set figure and are subject to approval. We confirm what is possible before you sign anything.

  1. 1Send us your billsPhones, lines, mobiles, print: every agreement you have, and who it is with.
  2. 2We work out the cost of leavingWhat each one costs to exit today, in writing, before you decide anything.
  3. 3We build it into the dealThe settlement goes into your new agreement, so you move now instead of waiting.

Proactive support

We normally know before you call.

We watch the network and the lines we look after, so when something drops our team is usually on it before anyone in your office has noticed.

Checked every five minutes

Where we install your network, we check it around the clock, every five minutes.

A fault ticket opens itself

If your site drops off, our support team is alerted within minutes and a ticket is opened with the clock running.

Your broadband, watched

We get an alert when a line we monitor stops responding.

Monitored from day one

Every new line is added to our monitoring before your installation is signed off.

AI, already working

Is AI doing any of the work in your business yet?

In ours it already is. It writes down every call, reads the bills you send us, produces your on-hold message and sits inside the CRMs we build. You get the benefit without lifting a finger.

TranscriptsEvery call written down

Calls are recorded and transcribed, so what was agreed on the phone is on the record, word for word.

On-hold studioAn on-hold message in two minutes

Our AI writes the words with you and reads them in a natural voice. Free.

Bill readingAI that reads your bills

Send a bill and our AI reads every line, so we can show you what you really pay for.

Bespoke CRMA CRM with AI built in

Your phones inside your CRM, or a CRM we build around how you work, with AI doing the typing.

How we use AI

Why we are different

What we don’t do.

This is not about knocking anyone else. It is the promises we keep, written the other way round, so you can hold us to them.

  • We don’t use day-rate subcontractors.Our own engineers install your system, and they answer for it afterwards.
  • We don’t employ commission-driven salespeople with targets.Our team is rewarded for how long customers stay with us, so the right answer matters more than the sale.
  • We don’t sell the cheapest option to win on price.We quote what will actually work for your business, and show you why.
  • We don’t cut corners on a solution to win a deal.What we propose is what we would put in our own office.
  • We don’t hand you an off-the-shelf setup.Every system is configured for how your business works: your call flows, your teams, your hours.
  • We don’t take your business offline to switch.It is built before we arrive, and your old system stays live until your numbers move. No downtime, no disruption.
  • We don’t hide behind tickets and emails.Ring us and you speak to a person who can see your whole account.
  • We don’t pass your query between departments for days.One team owns it until it is fixed.
  • We don’t sell what suits us instead of you.If what you have is right, we will tell you to keep it.
  • We don’t leave kit in boxes.We build it in our workshop, install it, test every line and train your team before we leave.
  • We don’t send bills that don’t match what you signed.Your bill is built from your order and checked before it goes.
  • We don’t wait for you to tell us something is wrong.We watch the network and lines we look after, so we normally know first.
  • We don’t read from a script.You speak to our own team, never an overseas call centre.

Built in-house

Your quote becomes your order, your bill and your support record.

One system runs all of it, so nothing is typed twice and nothing falls between two teams. That is how we keep human error out of your account.

  1. 01

    Quote

    Your lines checked at your address before we price anything.

  2. 02

    Sign

    Signed online. What you sign is exactly what we build.

  3. 03

    Install

    Built in our workshop, installed, and signed off on site.

  4. 04

    Bill

    Billed from what you signed, and checked before it is sent.

  5. 05

    Support

    Your full history in front of whoever answers your call.

Connectivity health check

If your internet dropped at nine tomorrow, who would notice first?

Connectivity is at the heart of every business. Test your speed, answer a few questions, and see a score out of 100 for how exposed you are.

We wouldA customerNot sure

Ask Padel

Two minutes. Eight questions.

Tell us who you are, then answer as you go. You see what is worth a closer look straight away, and if what you have is right, we tell you to keep it.

Padel

A two-minute check

secure · no spam

We use your details only to contact you about your answers. See our privacy policy.

Under two minutes

Who we are, and how we work.

Why we started Padel, how we deliver, and how our customers feel before and after.

4.8 out of 5 on Trustpilot

Nationwide from Essex to Scotland

On-hold marketingTurn waiting callers into customers.Every caller on hold is listening. We write and produce your on-hold marketing free, where most providers charge for it. Hear what yours could sound like.Hear my message

Industries

Specialists in the businesses we know best.

And every business in between. If your phones matter to your business, we can help.

Logistics & DistributionAutomotiveHealthcareReal EstateFinancial & LegalRetail & LeisureConstructionRecruitment

Customers

A few examples of our clients.

Andertons Music Co. logo

Andertons Music Co. · Guildford, Surrey

95 users moved to Padel Cloud while the old system kept running.

Before Padel

  • An old on-site phone system running on ISDN lines, with the switch-off coming.
  • Three buildings: the store and offices, the warehouse and e-commerce, with a busy mail-order team.
  • No call recording and no reporting.

After Padel

  • Padel Cloud for all 95 users, with the app and softphone for everyone.
  • New desk phones, wireless headsets, and rugged cordless phones for the warehouse.
  • The new phones went in alongside the old system, which stayed live until the numbers moved.
  • A return visit to set up the apps, and training on call recording, voicemail and the directory.

Padel CloudRugged cordlessHeadsets

Daygard Logistics logo

Daygard Logistics · Grays, Essex

Kept online through a line change, on a network we watch.

Before Padel

  • A leased line and desk phones from their old provider.
  • Missed calls, nothing set up for out of hours, and poor call quality.
  • No call recording and no reporting.

After Padel

  • A new phone system, installed in March 2026.
  • When the old provider’s line was switched off, a 5G router kept them online.
  • Full fibre for a second unit, and a managed network we monitor.
  • Help with their CCTV and IT from the same team.

Phone system5G backupManaged network

AAI group logo

AAI group · From Felixstowe to Glasgow

Six companies, one account.

After Padel

  • Phone systems for all six companies, from Felixstowe and Basildon to Leeds, Manchester and Glasgow.
  • Companies that share a building share one system.
  • Mobiles and connectivity for the head office, on the same account.

Padel CloudMulti-siteMobiles

More of our clients

Before you make your mind up.

We are still in a contract. Can we move?

Usually, yes. Being in contract puts you in a strong position. Where it makes sense we build the settlement into the deal so it never touches your cash flow, up to an agreed figure and subject to approval.

Do we keep our phone numbers?

Yes. Your numbers move with you, and we deal with your old provider to move them.

How long are we without phones on the day?

Minutes. Your new system is set up in our workshop before we arrive, so on the day we swap it over, test it, and train your team before we leave.

How long is the agreement?

Most customers choose 36 or 60 months. Everything you will pay is set out in writing before you sign.

Who do I call when something breaks?

03330 162 161, or press the help key on your Padel handset. You speak to our support team, and they can see your whole account.

What if what we have already is fine?

Then we will tell you to keep it. Checking costs you nothing, and we would rather you stay with us later than move for the wrong reason now.

The Keep-It Promise

If what you have is right, we will tell you to keep it.

Check your setup in two minutes, or ring us and ask anything.

Check your setup 03330 162 161