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Broadband problems

Business broadband keeps dropping out? Here is what actually fixes it.

By David White, Director, Padel Services · Updated October 2026

The short answer

Drop-outs usually come from one of three places: the line, the router or the Wi-Fi. A provider’s line test only checks the first, which is why you hear “no fault found”. The fix is to find which one it is, move to the best line at your address, and add a backup that switches over by itself.

Line, router or Wi-Fi?

If every device drops at once, including wired ones, it is usually the line or router. If only some rooms or devices drop, it is usually the Wi-Fi. Our connectivity health check gives you a first answer in minutes.

The best line at your address

We check full fibre, superfast fibre and leased lines live at your address, so you know what is really available before you sign.

A backup that takes over on its own

A 4G or 5G backup switches over automatically when the main line drops, so calls, card payments and cloud systems keep working while it is fixed. And we watch your line, so we normally know before you call.

Run the connectivity health check 03330 162 161

The questions businesses ask.

Why does my broadband keep dropping when the provider says there is no fault?

Line tests only check the line. The router, the wiring inside the building or the Wi-Fi can all cause drops that a line test never sees.

How can I tell if it is the line, the router or the Wi-Fi?

If wired and wireless devices drop together, look at the line and router. If only Wi-Fi devices drop, look at the Wi-Fi. Our health check helps you narrow it down.

What is a 4G or 5G backup?

A second connection over the mobile network that takes over automatically when your main line fails, so you stay online.

Full fibre or a leased line?

Full fibre suits most businesses. A leased line gives guaranteed speeds both ways and faster fixes, for firms that cannot be offline. We will tell you honestly which you need.

Can I leave my contract if the service keeps failing?

It depends on your terms. Keep a record of every drop and fault report, and ask your provider what your contract allows.

Sources

Why we are different

What we don’t do.

This is not about knocking anyone else. It is the promises we keep, written the other way round, so you can hold us to them.

  • We don’t use day-rate subcontractors.Our own engineers install your system, and they answer for it afterwards.
  • We don’t employ commission-driven salespeople with targets.Our team is rewarded for how long customers stay with us, so the right answer matters more than the sale.
  • We don’t sell the cheapest option to win on price.We quote what will actually work for your business, and show you why.
  • We don’t cut corners on a solution to win a deal.What we propose is what we would put in our own office.
  • We don’t hand you an off-the-shelf setup.Every system is configured for how your business works: your call flows, your teams, your hours.
  • We don’t take your business offline to switch.It is built before we arrive, and your old system stays live until your numbers move. No downtime, no disruption.
  • We don’t hide behind tickets and emails.Ring us and you speak to a person who can see your whole account.
  • We don’t pass your query between departments for days.One team owns it until it is fixed.
  • We don’t sell what suits us instead of you.If what you have is right, we will tell you to keep it.

More guides

The switch-offSwitchingISDN and PSTNEssexIT support

The Keep-It Promise

If what you have is right, we will tell you to keep it.

Start the check above, or ring us and ask anything.

Run the connectivity health check 03330 162 161