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Essex

Cloud phone systems for small businesses in Basildon and across Essex.

By David White, Director, Padel Services · Updated October 2026

The short answer

Padel Services is based at Astra House in Basildon. Our own engineers install cloud phone systems for businesses across Essex, from Basildon and Southend to Chelmsford and Colchester, and nationwide. Your numbers stay the same, staff can answer on their mobiles, and the system is built before we arrive.

Installed by our own engineers

No day-rate subcontractors. Your system is configured in our workshop for how your business works, installed on site, every line tested and your team trained.

Keep your local numbers

Your 01268, 01702, 01245 and other numbers move with you, and staff can make and take business calls on their mobiles with your number shown.

Support from people who know you

Ring us and you speak to our own team, who can see your whole account.

Check your setup 03330 162 161

The questions businesses ask.

Do you install on site in Essex?

Yes. Our engineers install on site, and we are based in Basildon.

Can staff answer office calls on their mobiles?

Yes, with the app or with Padel Anywhere, so the call is still part of your phone system.

Can we keep our existing numbers?

Yes. Your numbers move with you.

What support do we get?

You ring our own team, who can see your whole account, and we watch the network and lines we look after.

Do you only work in Essex?

No. We are based in Essex and work with businesses nationwide.

Why we are different

What we don’t do.

This is not about knocking anyone else. It is the promises we keep, written the other way round, so you can hold us to them.

  • We don’t use day-rate subcontractors.Our own engineers install your system, and they answer for it afterwards.
  • We don’t employ commission-driven salespeople with targets.Our team is rewarded for how long customers stay with us, so the right answer matters more than the sale.
  • We don’t sell the cheapest option to win on price.We quote what will actually work for your business, and show you why.
  • We don’t cut corners on a solution to win a deal.What we propose is what we would put in our own office.
  • We don’t hand you an off-the-shelf setup.Every system is configured for how your business works: your call flows, your teams, your hours.
  • We don’t take your business offline to switch.It is built before we arrive, and your old system stays live until your numbers move. No downtime, no disruption.
  • We don’t hide behind tickets and emails.Ring us and you speak to a person who can see your whole account.
  • We don’t pass your query between departments for days.One team owns it until it is fixed.
  • We don’t sell what suits us instead of you.If what you have is right, we will tell you to keep it.

More guides

The switch-offSwitchingISDN and PSTNBroadband problemsIT support

The Keep-It Promise

If what you have is right, we will tell you to keep it.

Start the check above, or ring us and ask anything.

Check your setup 03330 162 161