Impress your customers by greeting them personally, with all their details readily available at the click of a button.
CTI automatically retrieves your caller’s information, saving you 20-30 seconds on each call. Over time, that adds up to a significant amount of hours saved!
Provide your customers with a more personalized and welcoming experience by greeting them by name when they call.
Whether it’s on a website, in an email, or within your files, you can click on any phone number on your PC to start dialing, saving you even more time!
CTI (Computer Telephony Integration) connects your business phone system with your computer, providing instant access to your customer management software (CRM). This integration ensures that customer files appear as soon as they call, allowing for a more professional and personalized experience.
Want to learn more about how CTI works and how it can benefit your business? Speak to us today!
Problem: Throughout the day, valuable time can be wasted gathering information from customers during calls. This inefficiency not only prolongs call durations for your reception team but also leads to frustration for customers who may have to repeat themselves. may end up repeating themselves
Solution: With CTI, your customer’s record will automatically pop up on the screen before you answer the call. This allows you to have all the relevant information readily available, saving time on each call.
Additionally, you can impress your customers by greeting them personally when you answer. This personal touch fosters stronger relationships and makes customers feel valued and acknowledged, resulting in a win-win for both efficiency and customer satisfaction.
for both efficiency and customer satisfaction.
Our phone systems seamlessly integrate with third-party software. When a client calls your business, the system automatically searches your database for their phone number. If a match is found, their name and relevant file will be displayed on your PC, allowing for a more efficient and personalized interaction.
If your software features a telephone icon, you can simply click it to call a client. If your software lacks this built-in option, you can highlight any phone number on your screen and press a customizable key (like the F10 key) to dial the number on your handset. We’ll handle the setup for you, ensuring a smooth and efficient calling experience.
If a client calls from a communal landline and multiple household members are registered with your business, the system will display the family record associated with that number. This allows you to quickly identify the household and provide a more personalized service.
Yes, you need a Padel Telecom phone to utilize our Computer Telephony Integration, as it is exclusively available as part of our business phone system packages.
