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  • Call management software

Real-Time Call Reports & Analytics

Leverage live dashboards to efficiently monitor both your callers and reception team. This is an excellent way to optimize the daily performance of your call team.
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Better Insight
Improved data and analytics on your telephone communications provide valuable insights into how your business utilizes its Maple Sterling system.
Increased Efficiency
By accessing real-time and historical data on your calls, you can ensure optimal efficiency across your entire team.
Healthy Competition
With detailed statistics for each team member, you can even encourage friendly competition to drive performance.
Our Call Management Software provides a real-time dashboard displaying both current and historical call traffic for your business. Reports can be automated to generate daily, weekly, or monthly insights. Analyze call durations, wait times, agent performance, peak hours, and much more.

What is Call Reporting?

Call Reporting at a Glance...

Problem: If you’re looking to boost your business’s efficiency but aren’t sure where to begin, or if you want deeper insights into your agents’ performance and how they manage calls—while also gaining a better understanding of your customers’ call behaviors—Call Reporting can provide the answers.

Solution: With Call Reporting, you can generate a real-time dashboard displaying your business’s current call traffic. Reports can be automated on a daily, weekly, or monthly basis, allowing you to analyze key metrics such as call durations, wait times, agent performance, peak hours, and more.

  • Safe
  • Secure
  • Privacy Protected

Ready to get started?

You won’t find us on any comparison websites or reseller channels. This is because we only work directly with our customers. This way we can find out exactly what your business needs and set up a package just for you – so you’re not paying for anything you don’t need!

Complete this quick form and one of our team will be in touch promptly to talk about how we can help increase your business success.

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Frequently Asked Auestions

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Does a caller need to leave a voicemail for Missed Call Tracking to work?
No, the primary advantage of this feature is that it does not require callers to leave a voicemail. It simply necessitates that a customer calls your business phone number.
Yes, we can automate both call recording and call reporting for you. Additionally, to comply with financial and security standards for PCI DSS, our call recording includes stop/start functionality. This allows you to pause the recording easily when callers disclose personal information or banking details, and then resume recording as needed.
Our Call Reporting feature provides various statistics, including call duration, total call time, missed calls, wait times, agent performance, and peak call times.

Yes, it is legal to record your business calls, provided you do not share the recordings with third parties. Furthermore, as a business, you are not legally required to inform callers that their calls will be recorded if the recordings are made for one of the following purposes:

  • To provide evidence of a business transaction
  • To ensure compliance with regulatory procedures
  • To monitor adherence to quality standards
  • To investigate unauthorized use of a telecommunications system
  • To protect national security
No, the Call Recordings maintain the same clear sound quality as your live phone calls, ensuring they are easy to listen to and reliable.
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