Engage your callers while they are on hold with customized messages designed to educate, entertain, and inform.
Callers on hold are a captive audience—use this time to promote additional products and services that may interest them.
Waiting on hold is rarely enjoyable. Instead of silence or repetitive beeps, consider playing a professionally branded audio message to keep callers engaged.
Strengthen your brand image with custom-recorded audio messages, tailored specifically for your business by our professional voice actors.
With a professionally recorded voicemail message, you can:
These simple yet effective changes are easy to implement and can greatly improve caller retention and the overall experience for your business. Just let us know the messages and music you need, and we’ll handle the recording, sourcing, and updating directly to your phone system.
Problem: Managing a high volume of calls during peak periods can lead to callers disconnecting while on hold, leaving them dissatisfied with their inability to reach a representative. This negative experience can impact repeat business and overall customer perception.
Solution: Keep your callers engaged and informed while they wait. Replace frustrating engaged tones with professionally recorded messages tailored to your business. Use this time to update customers on current offers, business news, or their position in the queue. These simple yet effective changes are easy to implement and can greatly enhance caller retention and improve the overall experience for your business.
Connect with the appropriate representative on your first attempt.
An Auto-Attendant functions as a virtual receptionist, greeting your callers and presenting them with a range of options to seamlessly connect them to the appropriate individual.
Promote your business and services on every call.
Studies reveal that 60% of callers placed on hold in silence will hang up. Don’t miss out on this opportunity—boost your revenue by using hold time to promote your products, services, or current special offers.
Keep callers updated when your team isn’t around.
Absolutely. We work closely with each client to craft the perfect message tailored to their business. If you’re unsure where to start, don’t worry—we provide industry-specific scripts to help you get going.
In this case, you have several options. You can transfer the call to another department, invite the caller to leave a voicemail, or place them in a call queue until the team becomes available. The Padel team will walk you through these options and set everything up according to your preferences.
